Arizona moving company rules

Estimates

A mover that wants the right to hold your goods until you pay must first give you a signed, dated written contract that lists its services and fees and states a total estimated price including all anticipated fees, plus a signed disclaimer about that right. You may cancel the contract any time before the mover starts work. If you ask for extra services after signing, the mover must get your written acknowledgment of the added fee before doing the work.

Liability for loss or damage

The written contract must say whether the mover will pay for loss or damage during the move and, if so, how and what you must do to get reimbursed. Any ad or statement about insurance, loss or damage must accurately disclose how much the insurance and the mover will cover.

Where to complain

• Arizona Department of Public Safety Household Goods Enforcement complaint form
• Arizona Attorney General Consumer Complaint

Other Arizona rules to know

• Even when a mover may hold your goods for payment, it cannot refuse or charge extra to deliver medicine, medical devices, or items used to treat or assist a person with a disability.
• Once you pay the total estimated price in the contract, the mover must deliver and unload; it cannot hold your goods to collect charges for extra services, which it bills afterward.
• If a mover unlawfully fails to deliver and unload, a peace officer may take custody of the goods or direct the mover to deliver them.
• These rights cannot be waived, and a mover that breaks the rules loses its right to hold goods for payment.
• The Department of Public Safety suggests checking that a mover on an in-state move is registered with the Arizona Corporation Commission; that is a business registration, not a moving license.